Contact & Support

Need Help with Your Order or Scooter?

Our support team can help with product questions, order status, shipping, returns, refunds, and warranty requests.

Order Help Please include your order number
Product Issue Send clear photos or video
Return Request Approval is required before return
Warranty Support After-sales assistance available
KuKirin Mobility Support
How to Reach Us
For faster support, please include your order number. For product issues, clear photos, short videos, packaging photos, or serial information can help us review your case more quickly.
📧 Email Support support@kukirinmobility.com
📞 Phone +852 64888494
🗨 Live Chat Usually available at the bottom-right corner of this website
We usually reply within 24 hours on business days.
Before returning any product Please contact KuKirin Mobility support first. Do not return products to our business registration address or to any address without confirmation. After your request is reviewed and approved, we will provide the correct return warehouse address and return instructions by email.
Business Information
Store Name KuKirin Mobility
Website kukirinmobility.com
Operated By HONGKONG XINGHAIFANZHOU LIMITED
Phone +852 64888494
Business Address Unit 127, Room 701, 7/F, Tower B
New Mandarin Plaza
No. 14 Science Museum Road
Tsim Sha Tsui, Kowloon, Hong Kong
EU Fulfillment / Warehouse Network Poland warehouse and EU logistics partners Used for EU order fulfillment and delivery handling. Return address and return instructions may vary depending on the order, product condition, warehouse arrangement, and return reason. Please contact support before sending any product back.

Please contact us before any return, refund, or warranty request. Return eligibility, return address, and return method must be confirmed by KuKirin Mobility support before sending any item back.

Shipping Returns Warranty